Books by author Donna Knapp

Showing 1 – 4 out of 4 results

1. 

   ITSM Process Design Guide

   Donna Knapp | J Ross Publishing, 2010

   
   

   Low in stock at our supplier - Shipping in 11 - 15 days

   Language: English

   Binding: Paperback

   80.26 €

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2. 

   Guide to Customer Service Skills for the Service Desk Professional

   Donna Knapp | Cengage, 2014

   
   

   50/50 - We search the world

   Language: English

   Binding: Paperback

   272.10 €

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3. 

   Guide to Customer Service Skills for the Service Desk Professional

   Donna Knapp | Cengage, 2010

   
   

   50/50 - We search the world

   Language: English

   Binding: Paperback

   127.79 €

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4. 

   GUIDE TO SERVICE DESK CONCEPTS

   Donna Knapp | Cornelsen, 2013

   
   

   Low in stock at our supplier - Shipping in 11 - 15 days

   Language: English

   Binding: Paperback

   229.54 €

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